Shipping policy

Shipping Policy

At Isla Essentials, we carefully pack every order to ensure your products arrive safely and in excellent condition.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been confirmed.

Orders placed on weekends, holidays, or during major sale periods may require additional processing time.

You will receive an order confirmation after checkout. Tracking information will be provided once your order has been handed over to the courier.

2. Shipping Within the Philippines

We currently ship orders within the Philippines through available courier services.

Estimated delivery times are:

Metro Manila: approximately 2–5 business days
Luzon: approximately 3–7 business days
Visayas: approximately 4–8 business days
Mindanao: approximately 4–10 business days
Siargao and other remote/island areas: approximately 5–12 business days

Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the courier, destination, weather, holidays, peak seasons, and other circumstances beyond our control.

3. Shipping Rates

Shipping fees are calculated based on the delivery address, parcel size/weight, courier service, and applicable shipping promotions.

The final shipping fee will be displayed at checkout before payment.

From time to time, Isla Essentials may offer free shipping or discounted shipping promotions subject to the terms of each promotion.

4. Siargao & Island Deliveries

Because Siargao and other island destinations may require additional transportation and transfer between courier hubs, deliveries may take longer than standard mainland shipments.

Weather conditions, sea travel schedules, courier capacity, and local delivery conditions may also affect delivery times.

We appreciate your patience with island deliveries.

5. Tracking Your Order

Once your order has been dispatched, you will receive available tracking information.

Customers are responsible for monitoring their shipment and ensuring that someone is available to receive the parcel.

Courier tracking information may take some time to update after the parcel has been collected.

6. Delayed Shipments

Once a parcel has been handed to the courier, delivery is primarily managed by the courier.

If your package is delayed, please contact us so we can assist in checking the shipment status.

Delivery delays may occur due to:

Severe weather
Typhoons or flooding
Ferry or transportation disruptions
Holidays and peak shopping periods
Courier operational delays
Remote-area delivery
Incorrect or incomplete address information
Other circumstances beyond our reasonable control

We cannot guarantee a specific delivery date unless expressly stated otherwise.

7. Incorrect or Incomplete Address

Please make sure your delivery address, mobile number, and recipient information are correct before placing your order.

Isla Essentials is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect, incomplete, or outdated delivery information provided by the customer.

If a parcel is returned to us because of an incorrect address or failed delivery, additional shipping charges may apply for re-delivery.

8. Failed or Unclaimed Deliveries

If a customer refuses delivery, fails to claim the parcel, or cannot be reached by the courier, the parcel may be returned to Isla Essentials.

Re-shipping may require payment of applicable additional shipping fees.

9. Damaged Parcels

Please inspect your parcel immediately upon delivery.

If your order arrives visibly damaged, please take clear photos or videos of:

The outer shipping packaging
The shipping label
The damaged product
The inside packaging

We will review the case and determine the appropriate resolution in accordance with our Returns & Exchanges Policy and applicable Philippine consumer laws.

10. Missing or Incorrect Items

If an item is missing or you receive an item different from what you ordered, please contact us within 48 hours of delivery.

Please provide your order number and clear photos/videos of the parcel and its contents so we can investigate the issue.

If the error is confirmed to be on our part, we will provide an appropriate remedy.

11. Lost Parcels

If your tracking information indicates that a parcel has been lost in transit, please contact us.

We will coordinate with the courier to investigate the shipment and determine the appropriate resolution.

12. International Shipping

International shipping may be offered in the future.

International customers may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are not controlled by Isla Essentials and may vary by country.

13. Shipping Address Changes

If you need to change your shipping address, contact us as soon as possible.

We can only accommodate an address change if the order has not yet been processed or handed to the courier.

Once an order has been dispatched, we may be unable to change the delivery address.

14. Customer Support

For shipping concerns, please provide your:

Order Number:
Full Name:
Delivery Address:
Tracking Number:
Description of the concern:

Our team will assist you as soon as possible.

Important

Shipping times provided by Isla Essentials are estimates only. Courier delays, weather conditions, transportation disruptions, holidays, and other circumstances beyond our control may affect delivery.

Nothing in this Shipping Policy is intended to limit any rights or remedies available to consumers under applicable Philippine laws and regulations.